If your operating system is 32-bit, you must download 32-bit files, because 64-bit programs are unable to run in the 32-bit operating system. There is a special case that, the operating system is a 64-bit system, but you are not sure whether the program is 32-bit or 64-bit.
First, hello community and thanks for having such a great site available. Any help is GREATLY appreciated.I'm running Windows 8.1 Pro 64 bit, Intel i7-4770K @ 3.50GHz with 16GB RAM and have recently installed the GeForce GTX 970 video card (drivers are current).
I started having an issue about a week or so ago, and I kind of think it was right after a Chrome update but I can't be certain. In any event, whether I'm trying to play any video on Chrome (42.0.2311.152 m), Firefox (38.0.1), IE11, as well as Avant Browser, which I installed today while troubleshooting, the browser window freezes up and eventually pops up with a kill adobe flash plug-in, or Kill / wait for page, or Awww, snap error. If I choose to just wait the window is frozen until the next opportunity to kill/stop, etc. If I choose to wait the process just repeats. If I choose to kill then it will usually unfreeze the page but will often freeze up again and still repeat because of something (probably an ad) which will attempt to run it's small video or whatever. I can open YouTube to the main page but as soon as I click on a video to watch, it will take me to the page and look like it's about to start but instead I see the pause button and usually a circle spinning or something acting like it's trying to launch but nothing happens other than what I previously mentioned with respect to getting errors asking me to kill the page or wait, etc.
This is obviously very frustrating. I called a tech friend of mine who suggested I check out Bleeping Computer. I did so and downloaded and ran AdwCleaner, JRT, FRST64 and TDSSKiller (renamed it to iexplore.exe as suggested) and ran as administrator in each case. I already have Malwarebytes Pro and ran that as well. I'm going to include the logs for your review since I assume that's what you're going to need.
AdwCleaner 1st Log (AdwCleaner[R0].txt:
# AdwCleaner v4.204 - Logfile created 18/05/2015 at 14:58:43
# Updated 12/05/2015 by Xplode
# Database : 2015-05-12.2 [Server]
# Operating system : Windows 8.1 Pro (x64)
# Username : Patrick Massengale - PATGAMES
# Running from : C:UsersPatrick MassengaleAppDataLocalMicrosoftWindowsINetCacheIEXCBVX6A3AdwCleaner.exe
# Option : Scan
***** [ Services ] *****
Service Found : YahooAUService
***** [ Files / Folders ] *****
File Found : C:UsersPatrick MassengaleAppDataRoamingMozillaFirefoxProfilesvsu1102e.defaultuser.js
Folder Found : C:Program Files (x86)Run_Dregol
Folder Found : C:ProgramDataYahoo! Companion
Folder Found : C:UsersPatrick MassengaleAppDataLocalLowYahoo! Companion
Folder Found : C:UsersPatrick MassengaleAppDataRoamingdownload Manager
Folder Found : C:UsersPatrick MassengaleAppDataRoamingMozillaFirefoxProfilesvsu1102e.defaultExtensions{635abd67-4fe9-1b23-4f01-e679fa7484c1}
Folder Found : C:UsersPatrick MassengaleAppDataRoamingMozillaFirefoxProfilesvsu1102e.defaultExtensionsadremoveext@adremoveext.net
Folder Found : C:UsersPatrick MassengaleAppDataRoamingRun_Dregol
***** [ Scheduled tasks ] *****
Task Found : Run_Dregol
***** [ Shortcuts ] *****
***** [ Registry ] *****
Data Found : HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settings [ProxyOverride] - *.local
Key Found : HKCUSoftwareMicrosoftInternet ExplorerSearchScopes{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Key Found : HKCUSoftwareRun_Dregol
Key Found : [x64] HKCUSoftwareMicrosoftInternet ExplorerSearchScopes{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Key Found : [x64] HKCUSoftwareRun_Dregol
Key Found : HKLMSOFTWAREClassesCLSID{1663C10B-0D55-438D-8496-19A3DBAEC0E4}
Key Found : [x64] HKLMSOFTWAREMicrosoftInternet ExplorerSearchScopes{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
***** [ Web browsers ] *****
- Internet Explorer v11.0.9600.17416
- Mozilla Firefox v38.0.1 (x86 en-US)
[vsu1102e.default] - Line Found : user_pref('browser.startup.homepage', 'hxxp://www.dregol.com/?f=1&a=drg_bimmed_15_21&cd=2XzuyEtN2Y1L1Qzu0B0C0E0EyB0Bzy0Czy0DtBtDtC0CzytDtN0D0Tzu0StCtBtAtAtN1L2XzutAtFtCtDtFtBtFtDtN1L1CzutCyEtBzytDyD1V[...]
- Google Chrome v42.0.2311.152
[C:UsersPatrick MassengaleAppDataLocalGoogleChromeUser DataDefaultWeb data] - Found [Search Provider] : hxxp://search.aol.com/aol/search?query={searchTerms}
[C:UsersPatrick MassengaleAppDataLocalGoogleChromeUser DataDefaultWeb data] - Found [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
[C:UsersPatrick MassengaleAppDataLocalGoogleChromeUser DataDefaultWeb data] - Found [Search Provider] : hxxp://www.dregol.com/results.php?f=4&q={searchTerms}&a=drg_bimmed_15_21&cd=2XzuyEtN2Y1L1Qzu0B0C0E0EyB0Bzy0Czy0DtBtDtC0CzytDtN0D0Tzu0StCtBtAtAtN1L2XzutAtFtCtDtFtBtFtDtN1L1CzutCyEtBzytDyD1V1StN1L1G1B1V1N2Y1L1Qzu2SyDyBtAtC0F0D0DyDtGtA0BtBtDtGtA0EyD0FtGtC0F0A0DtGtB0CtD0F0A0C0F0CyB0A0Czz2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyE0A0CyC0ByD0AyBtGtB0B0D0BtGyE0DzytBtGzyyCyEtCtGtByEtDzz0Czy0ByCtD0FyC0D2QtN0A0LzutB&cr=1730817896&ir=
[C:UsersPatrick MassengaleAppDataLocalGoogleChromeUser DataDefaultPreferences] - Found [Extension] : bbmegnmpleoagolcnjnejdacakedpcgd
*************************
AdwCleaner[R0].txt - [3308 bytes] - [18/05/2015 14:58:43]
########## EOF - C:AdwCleanerAdwCleaner[R0].txt - [3367 bytes] ##########
AdwCleaner 2nd Log (AdwCleaner[S0].txt:
# AdwCleaner v4.204 - Logfile created 18/05/2015 at 15:12:31
# Updated 12/05/2015 by Xplode
# Database : 2015-05-12.2 [Server]
# Operating system : Windows 8.1 Pro (x64)
# Username : Patrick Massengale - PATGAMES
# Running from : C:UsersPatrick MassengaleAppDataLocalMicrosoftWindowsINetCacheIEXCBVX6A3AdwCleaner.exe
# Option : Cleaning
***** [ Services ] *****
Service Deleted : YahooAUService
***** [ Files / Folders ] *****
Folder Deleted : C:ProgramDataYahoo! Companion
Folder Deleted : C:Program Files (x86)Run_Dregol
Folder Deleted : C:UsersPatrick MassengaleAppDataLocalLowYahoo! Companion
Folder Deleted : C:UsersPatrick MassengaleAppDataRoamingdownload Manager
Folder Deleted : C:UsersPatrick MassengaleAppDataRoamingRun_Dregol
Folder Deleted : C:UsersPatrick MassengaleAppDataRoamingMozillaFirefoxProfilesvsu1102e.defaultExtensions{635abd67-4fe9-1b23-4f01-e679fa7484c1}
Folder Deleted : C:UsersPatrick MassengaleAppDataRoamingMozillaFirefoxProfilesvsu1102e.defaultExtensionsadremoveext@adremoveext.net
File Deleted : C:UsersPatrick MassengaleAppDataRoamingMozillaFirefoxProfilesvsu1102e.defaultuser.js
***** [ Scheduled tasks ] *****
Task Deleted : Run_Dregol
***** [ Shortcuts ] *****
***** [ Registry ] *****
Key Deleted : HKLMSOFTWAREClassesCLSID{1663C10B-0D55-438D-8496-19A3DBAEC0E4}
Key Deleted : HKCUSoftwareMicrosoftInternet ExplorerSearchScopes{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Key Deleted : [x64] HKLMSOFTWAREMicrosoftInternet ExplorerSearchScopes{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Key Deleted : HKCUSoftwareRun_Dregol
Data Deleted : HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settings [ProxyOverride] - *.local
***** [ Web browsers ] *****
- Internet Explorer v11.0.9600.17416
- Mozilla Firefox v38.0.1 (x86 en-US)
[vsu1102e.defaultprefs.js] - Line Deleted : user_pref('browser.startup.homepage', 'hxxp://www.dregol.com/?f=1&a=drg_bimmed_15_21&cd=2XzuyEtN2Y1L1Qzu0B0C0E0EyB0Bzy0Czy0DtBtDtC0CzytDtN0D0Tzu0StCtBtAtAtN1L2XzutAtFtCtDtFtBtFtDtN1L1CzutCyEtBzytDyD1V[...]
- Google Chrome v42.0.2311.152
[C:UsersPatrick MassengaleAppDataLocalGoogleChromeUser DataDefaultWeb Data] - Deleted [Search Provider] : hxxp://search.aol.com/aol/search?query={searchTerms}
[C:UsersPatrick MassengaleAppDataLocalGoogleChromeUser DataDefaultWeb Data] - Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
[C:UsersPatrick MassengaleAppDataLocalGoogleChromeUser DataDefaultWeb Data] - Deleted [Search Provider] : hxxp://www.dregol.com/results.php?f=4&q={searchTerms}&a=drg_bimmed_15_21&cd=2XzuyEtN2Y1L1Qzu0B0C0E0EyB0Bzy0Czy0DtBtDtC0CzytDtN0D0Tzu0StCtBtAtAtN1L2XzutAtFtCtDtFtBtFtDtN1L1CzutCyEtBzytDyD1V1StN1L1G1B1V1N2Y1L1Qzu2SyDyBtAtC0F0D0DyDtGtA0BtBtDtGtA0EyD0FtGtC0F0A0DtGtB0CtD0F0A0C0F0CyB0A0Czz2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyE0A0CyC0ByD0AyBtGtB0B0D0BtGyE0DzytBtGzyyCyEtCtGtByEtDzz0Czy0ByCtD0FyC0D2QtN0A0LzutB&cr=1730817896&ir=
[C:UsersPatrick MassengaleAppDataLocalGoogleChromeUser DataDefaultPreferences] - Deleted [Extension] : bbmegnmpleoagolcnjnejdacakedpcgd
*************************
AdwCleaner[R0].txt - [3458 bytes] - [18/05/2015 14:59:23]
AdwCleaner[S0].txt - [3271 bytes] - [18/05/2015 15:12:31]
########## EOF - C:AdwCleanerAdwCleaner[S0].txt - [3330 bytes] ##########
I received an error stating post was too long and that I needed to shorten it so I will post 2 or more postings in order to provide you all the log files.
--Hookmeistr
Edited by Queen-Evie, 18 May 2015 - 06:35 PM.
moved from Windows 8 to Malware Removal Logs. FRST logs are allowed only in MRL
moved from Windows 8 to Malware Removal Logs. FRST logs are allowed only in MRL